Refund policy

1. Hire Services (Plant & Pot Rentals)

No Returns: As our hire service involves the temporary rental of living plants and styling items, returns are not applicable.
Early Termination: If you wish to cancel or end your hire agreement early, please refer to the terms of your hire contract. Early cancellation fees may apply.
Damaged Items: Damage during the hire period may incur repair or replacement costs.
Warranty: As part of your hire agreement, we offer a warranty on all faulty pots

2. Retail Sales (Purchased Products)

We accept returns and provide refunds for purchased (not hired) items under the following conditions:

a. Change of Mind

Returns for change of mind are accepted within 7 days of delivery or collection.
Items must be unused, in original condition
Returned shipping is at your own cost.
Living plants are not eligible for change-of-mind returns due to their perishable nature.

b. Damaged or Faulty Products

If your item arrives damaged or faulty, report within 24 hours of delivery with photos.
We will arrange a replacement, refund, or credit, depending on the issue and product type.
For live plants, natural variation and seasonal change are expected and not considered faults unless the plant is clearly unhealthy or unsatisfactory on arrival.
We do not offer an ongoing warranty once pots are installed with soil and plants
We do not offer refund for faulty products that have been modified

3. Refund Methods

Approved refunds will be arranged:

- as a store credit valid for 12 months. Credits cannot be redeemed for cash or transferable

- via the original payment method and may take up to 7 business days to appear, depending on your bank or payment provider

4. Non-Returnable Items

The following cannot be returned or refunded:

5. How to Request a Return or Refund

Please email us at enquiries@pbbsolutions.net or call 0412 230469 with the following:

We’re committed to ensuring your satisfaction and will always work with you to find a fair resolution.